Useful information

General Terms/conditions and cancellation policy

Prices

The basic rate is per day and apartment.
Included are lodging, bed linens, hand towels, heating, water, electricity, WIFI.
For short stays (less than 3 nights) a supplement of 10% is charged.
 
Tourist tax

Persons aged 14 years and over will have to pay a tourist tax of 1,35 per person per night. This fee is not included in the price of your stay. It is only payable on departure.
 
Final cleaning

For the final cleaning we charge an amount of € 15,00 - € 30,00 per apartment.
 
Payment

You can pay us in cash or per bank transfer (in advance). Also a payment with the payment app "SATISPAY" is possible.
Payment with credit card, money card or ATM is not possible.
 
Arrival and departure

Our Apartments are located in Pfarrstrasse 18 / Via Parrocchia 18 in Niederolang / Valdaora di Sotto.
On the day of your arrival, your apartment  will be at your disposal from 3:00pm. On the day of your departure, we would request that you leave your Apartment by 9:00am.
In the event you are expecting to arrive after 8:00pm, please give us notice.
 
Reservation

Please observe: reservations are confirmed upon receival of the deposit. In case of cancellation the deposit will not be returned, but used as a deposit for a later stay within the following twelve months.
 
In addition, cancellation policy is as follows:
 
Cancellation policy

Cancellations are aggravating. For all involved. It's a pity when holiday apartments remain empty when others would have been glad for the chance to come. Please let us know as soon as possible if you must cancel or shorten your vacation. General contract terms according to article 1382 ZGB for cancellations of hotel reservations or travel are applicable.
Annulment of your reservation is free of charge up to 50 days before planned arrival.
In case of shorter-term cancellations, we reserve the right to bill for the time in question, if the apartment cannot be re-rented.
 
Cancellation policy is as follows:
 
      • Cancellation up to 60 days before planned arrival is free of charge 
      • Cancellation up to 30 days before planned arrival: 50% of the stipulated total price 
      • Cancellation up to 20 days before planned arrival: 70% of the total price 
      • Cancellation less than 20 days before planned arrival: 90% of the total price 
      • In case of cancellation one day before planned arrival or shorter, or failure to cancel, we must charge 100% of the reservation fees for the unused vacation days.
 
Holiday unexpectedly cut short: in the case of early departure or late arrival we will bill you for 100% of the reservation fees for the unused vacation days.
 
Tip: Consider the possibility of travel cancellation insurance, so that you are insured in any case of emergency.
 
Travel cancellation insurance

Emergencies can always rise before travel, with cancellation insurance your financial security is guaranteed.
 
 
In the case of confirmed reservation, the above stipulations are regarded as agreed upon.